Privacy Policy

This is the Privacy Policy of Glick Gift Packaging Ltd, a company registered in the United Kingdom and whose registered office is at Unit 1, Allenby House, European Industrial Park, Knowles Lane, Bradford, West Yorkshire, BD4 9AB. (“GGP”, “We”, “Us”, “Our” or “Company”)

The document provides the customer with the information on how we collect and use personal data, giving the reason we collect, and how we use and share the information. We at GGP take our responsibilities, in respect of our customers personal data, very seriously - “user”, “you”, “your” and “yours”.

1. WHAT INFORMATION DO WE COLLECT?

1.1. We have set out the general categories of personal data that we collect. We do not collect any data from third parties.
1.2. We may process data enabling us to get in contact with you ("contact data"). This contact data may include your name, email address, telephone number and postal address. The contact data is provided by you, if you view our website and use our services it is necessary for us to carry out the services we provide.
1.3. We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using our contact forms.
1.4. We may process data about your use of website services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, usage, as well as information about the timing, frequency and pattern of your service use, including what goods you look at, how long you spend on the website, which items you picked out, and how long you spent looking at those items. The source of the usage data is Google Analytics.
1.5. Please do not supply any other person's personal data to us, the data you supply must only be your own.
1.6. We may not retain all of the information above depending on what services you use and your interaction with our website, but this data if shared with others will be anonymised.
1.7. If you wish to change our access or permissions, you may do so in your device's settings.
1.8. No data is collected from any person under the age of 18.

2. HOW DO WE PROCESS YOUR INFORMATION

2.1. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

2.2. We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
2.3. Any data relating to your enquiries and financial transactions that is sent from your mobile browser to our server, or from our server to your mobile browser, will be protected using encryption technology.
2.4. You acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
2.5. You should ensure that any password and any login details (if they are provided) are not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (if any) except when you are logging into your account.
2.6. When you access our website:-
2.6.1. We process your information to provide, improve, and administer the services our website supplies to you;
2.6.2. For security and fraud prevention, to communicate with you and to comply with law.
2.7. We may also process your information for other purposes only with your specific consent:
2.7.1. To provide you with a personal account and the necessary authentication and otherwise manage your account;
2.7.2. To ensure proper delivery of services to you and to process your orders and to provide you with the requested goods;
2.7.3. To respond to your inquiries and to support you whilst using our services;
2.7.4. We may process your information to respond to account inquiries and solve any potential issues you might have with the requested service;
2.7.5. To send information to you for the administration of your account;
2.7.6. We may process your information to send you details about changes or updates to our goods and services, changes to our terms and policies, and other such information.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

3.1. Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing additional services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.2. Relationships and communications - We may process personal data for the purposes of managing our business relationships, communicating with you by email, send notices providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website users, partners and the maintenance of our relationships, enabling the use of our website and its proper administration and that of our business.
3.3. Personalisation - We may process account data, service data and/or usage data for the purposes of personalising the content that you see on our website and through our website services to ensure that you only see material that is relevant to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4. Direct marketing - We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email for marketing-related purposes. The legal basis for this processing is promoting our business and communicating marketing messages and offers to our website visitors, users and account holders. You may opt out of this service at any time by contacting us at info@glick.co.uk email address.
3.5. Research and analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website services and business generally. This data is anonymised and your data cannot be identified to you.
3.6. Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy and any legal requirements we are obligated to.
3.7. Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
3.8. Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.9. Legal claims - We may process Your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, Your legal rights and the legal rights of others.
3.10. Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
3.10.1. If we are unable to obtain permission but believe it is in the interest of the individual that we collect and retain certain information, we will do so in the following circumstances:
3.10.1.1. If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way;
3.10.1.2. For investigations and fraud detection and prevention
3.10.1.3. For business transactions provided certain conditions are met;
3.10.1.4. If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim;
3.10.1.5. For identifying injured, ill, or deceased persons and communicating with next of kin;
3.10.1.6. If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse;
and/or
3.10.1.7. If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the services.

4. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

4.1. Our Partners and other third-party service providers that we made need to share such information with to enable them to perform the services we require of them. We ensure that these third parties cannot use or supply your personal information unless we have given them permissions to do so. They will also not share your personal information with any other organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:
4.1.1. Marketing Programs;
4.1.2. Data Analytics Services;
4.1.3. Sales & Marketing Tools;
4.2. We also may need to share your personal information in the following situations:
4.2.1. Business Transfers - We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company;
4.2.2. Partners - We may share your information with our Partners, in which case they are legally required to abide by this privacy notice. Also any Affiliates which include any parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us;
4.2.3. Selected third party suppliers of products and/or services identified for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant products and/or services. Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
You can opt out of this service at any time by contacting us at info@glick.co.uk;
4.2.4. Insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
4.3. Our database will be stored on the servers of our hosting services.
4.4. In addition to the specific disclosures of personal data, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose Your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. KEEPING YOUR INFORMATION SAFE

5.1. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
5.2. We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
5.3. Data relating to your enquiries and financial transactions that is sent from your browser to your server, or from our server to your web browser, will be protected using encryption technology.
5.4. You acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
5.5. You should ensure that any authentication details, password and any login details are not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will never ask you for your password (if any), except when you log in to our website.

6. HOW LONG DO WE NEED TO KEEP YOUR INFORMATION?

6.1. These are our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3. We will retain your personal data if you have agreed to allow us to send you marketing emails and supply your data to third parties for the purpose of sending third party marketing emails.
6.4. We will retain your personal data for the purposes of any business transaction and account creation.
6.5. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. This may entail your personal data being retained for longer period.
6.6. We may retain your personal data for as long as required for the requirements of our accounting obligations and for providing details to the HMRC if requested.
6.7. Wherever possible if we are required to retain your personal data for a longer period and we can do so safely we will anonymise your personal data.

7. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

7.1. We provide information about the circumstances in which your personal data may be transferred to a third country under UK, EU and/or US data protection law.
7.2. If at any time we transfer your personal data to the European Economic Area (EEA) or the US from the UK and process that personal data in the EU for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which the EU is not treated as a third country under UK data protection law or benefits from an adequacy decision under UK data protection law; and We may transfer your personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
7.3. We may transfer outside of the UK, other than the EU or EEA, If we intend to do this we will notify you, in doing so we will ensure that the terms under which Personal Data is held is such that it complies with all of the same or similar requirements as if it was held in the EU, EEA or EU.
7.4. The hosting facilities for our website are situated in the UK only and our website hosting facilities are situated in UK. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities.

8. YOUR RIGHTS

8.1. We have summarised the rights that you have under UK Data Protection Law (Data Protection Act 2018) and other laws in other jurisdictions where relevant.
8.2. Further information can be found at https://ico.org.uk/, if you are in Europe contact https://EC.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en and for the US contact The Federal Trade Commission at www.ftc.gov .
8.3. Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of Your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete or incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data;
and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
8.4. You have the right to confirm as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you with a copy of our personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.5. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.6. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.7. In some circumstances You have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; We no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and You have objected to processing, pending the verification of your objection. Where processing has been restricted on this basis, We may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.8. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in Us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.9. You have the right to object to our processing of Your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.10. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.11. To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.12. If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In relation to complaints under EU data protection law, you may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement; in relation to complaints under UK data protection law, you should do so in the UK. In the US you should make a complaint to your state regulator.
8.13. To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.14. You may exercise any of your rights in relation to your personal data by emailing info@glick.co.uk and making a Data Subject Request. Such a request must only be in respect of your own data.

9. DO NOT TRACK

9.1. Glick Gift Packaging Ltd does not support “Do Not Track” requests. Whether or not any of the third party services uses “Do Not Track” requests you must read their privacy policies.
9.2. You can check on your browser and set your options to Do Not Track independently of our website should you wish to do so.

10. UPDATING THIS POLICY

10.1. We may update this policy from time to time to ensure we continue to be in compliance with the appropriate laws and regulation or if we offer additional services on our app/website which would require this policy to be updated.
10.2. Please see at the bottom of this document the “Last Updated Date”
10.3. We recommend that you read this policy from time to time to ensure you understand how we deal with you Personal Data.

Cookie Policy

1. INTRODUCTION

We are Glick Gift Packaging Limited, company number 13330655 and whose registered office is at Unit 1 , Allenby House, European Industrial Park, Knowles Lane, Bradford, BD4 9AB and these terms apply to both our company, website.
1.1. In this policy, “Company”,”We", "Us" and "Our'' refers to Glick Gift Packaging Limited Our Website Visitors and customers - “Users”, “You”,”Your” and “Yours”
1.2 As a Company We are committed to safeguarding the privacy of Our Website Visitors, and customers.
1.3. We use cookies on our Website Insofar as those cookies are not strictly necessary for the provision of Our, We will ask you to consent to our use of cookies when You first visit our Website.
1.4. We capitalise certain words to indicate their importance, definition and standing..

2. ABOUT OUR COOKIES

2.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3. Cookies may not contain any information that personally identifies a user, but personal data that We store about You may be linked to the information stored in and obtained from cookies.

3. COOKIES THAT WE AND OUR SERVICES PROVIDER USE

3.1. We and Our service providers use cookies and those cookies may be stored on Your computer when You visit our website and/or App.

3.2. We use Google Analytics. Google Analytics gathers information about the use of Our Website and/or App by means of cookies. The information gathered is used to create reports about the use of Our website and/or App. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

4. MANAGING COOKIES

4.1. Most browsers allow You to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
4.2. Blocking all cookies will have a negative impact upon the usability of many websites.
4.3. If You block cookies, You will not be able to use all the features or some services on Our website.

5. AMENDMENTS

5.1. We may update this policy from time to time by publishing a new version on Our Website.
5.2. You should check this page occasionally to ensure You are happy with any changes to this policy.
5.3. We may notify You of any significant changes to this policy by email.

6. LEGAL INFORMATION

6.1. This Cookie Policy has been prepared based upon the Data Protection Act 2018.

7. OUR DETAILS

7.1. This Website is owned and operated by Glick Gift Packaging Limited.
7.2. We are a company registered in England and Wales under registration number 13330655 and Our registered office is Unit 1, Allenby House, European Industrial Park, Knowles Lane, Bradford, BD4 9AB.
7.3. You can contact Us:
by email, using the email address published on Our Website on on this document - info@glick.co.uk

Anti-Slavery Policy

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.

The Company has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.

We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee’s contract of employment but does form part of our Merchants contract and we may amend it at any time.

Responsibility for the policy

The Company has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.

The Company has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.

You are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries are encouraged and should be addressed to the Managing Director.

Compliance with the policy

You must ensure that you read, understand and comply with this policy.

The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control.

You are required to avoid any activity that might lead to, or suggest, a breach of this policy.

You must notify your line manager OR a company Director as soon as possible if you believe or suspect that a conflict with this policy has occurred or may occur in the future.

You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chains of any supplier tier at the earliest possible stage.

If you believe or suspect a breach of this policy has occurred or that it may occur, you must notify your line manager or company Director OR report it in accordance with our Whistleblowing Policy as soon as possible.

You should note that where appropriate, and with the welfare and safety of local workers as a priority, we will give support and guidance to our suppliers to help them address coercive, abusive and exploitative work practices in their own business and supply chains.

If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with your line manager or company Director.

We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains.

Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern.

If you believe that you have suffered any such treatment, you should inform your line manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure, which can be found in the current employee handbook.

This Modern (Anti) Slavery Policy and Statement is intended for businesses in all countries, especially the United Kingdom; and was brought to you by Glick Gift Packaging Limited.

Communication & awareness of this policy

Training on this policy, and on the risk our business faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and updates will be provided using established methods of communication between the business and you.

Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Breaches of this policy

Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct. We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.